FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

Are you a trader or manufacturer?

We’re a professional manufacturer of switchable smart film, switchable smart glass and architectural films.

Can I visit your factory before place order?

Sure, welcome to visit us. Meanwhile, we can arrange a car to pick you up at the Railway Station which is not far away from us and help you apply for business Visa and booking hotel.

Can I be your distributor?

We are currently expanding our distributor network throughout the world, every year we are contacted with many requests from prospective customers wishing to market our products. We are very careful as to whom we choose to represent the Noyark brand and associated solutions. Businesses must be prepared to demonstrate a high level of commitment to our solutions and be suitably qualified to sell, support and ideally ultimately stock appropriate products.

Feel free to contact us, then we can discuss more in details.

Where can I buy the Noyark products?

You can contact us directly by E-mail, Phone, WhatsApp, Wechat, Skype, etc.

We can ship our products worldwide.

What is your MOQ?

Smart films and smart glasses: 1 square meter.

Architectural films: 1 roll (1.52*30m).

What is the warranty of your products?

Our standard warranty period is 1 year and artificial damage is not within the scope of warranty. We do offer a longer year extended warranty if needed, there will be extra charge.

What is the lead time of your products?

It depends on order requirements, order quantity and our production line schedule. Generally 2-4 working days for small orders after receiving payment; 10-15 working days for larger orders. Please kindly advise your specific order quantity, then we can give you accurate delivery time.

Can I get a sample of your products?

Yes, free sample with freight to be collected at destination.

Sample size of smart film and smart glass: A5 and below.

Sample size of architectural film: A4.

How do I install the products?

We will send you installation guidance manual.

Does your company provide on-site installation service?

Generally we do not send our own installers to customer’s site, because the products are easy to install, moreover, we will provide installation guidance manual and technical support. Last but not least, the VISA is always a uncertain factor.

If you do need our on-site installation service, please contact us for further discussion.

The films come in a roll or sheet?

The smart films come either in a roll (without busbar) or sheet (with busbar);

The smart glasses come in a sheet;

The architectural films come in a roll.

What sizes do your products come in?

Self-adhesive smart film: Standard width is 1m, 1.2m and 1.5m and 1.8m the maximum length in sheet is 3m and unlimited in roll.

Non-adhesive smart film: Standard width is 1m, 1.2m, 1.5m, 1.8m and 2m, the maximum length in sheet is 3m and unlimited in roll.

Smart glass: Maximum size is 2m (width) * 3.66m (length).

Custom shapes and sizes are available for smart film and smart glass.

Architectural films: Standard width is 1.52m, each roll length can be 30m, 50m, 60m, etc.

What colors do your products come in?

Smart film and smart glass: The color that sells best is white/milky, we also manufacture black, gray, blue, yellow, red, etc.

Safety & security film: Clear/transparent.

Solar film: Silver, blue silver, black silver, green sliver, blue silver, gray silver, gold silver, etc.

Decorative film: Red, pink, green, yellow, blue, blackout, whiteout, purple, orange, etc.

Furniture protective film: Clear/transparent/glossy, matte.

Can I trim or cut the films to size on-site?

Yes, you can cut or trim films at your own risk.

We’re always recommending you to provide us the accurate measurements, so we can professionally cut to size at our facility and eliminate any risks of films failure.

Is it possible to cut a hole in the films?

Yes, it is possible.

We’re always recommending you to provide us the accurate measurements, so we can professionally cut to size at our facility and eliminate any risks of films failure.

What is busbar?

BusBar is the thin conductive copper strip that are affixed to the end of smart film and to which the electrical wires are soldered. They allow the electric current to activate the liquid crystal molecules within the film.

Smart Film Busbar

Where are the busbars connected?

Generally the busbars are on short side and you can choose as well.

Can I make the busbar by ourselves?

Yes, you can and we can provide instructions.

May I know the smart film/glass working voltage and electricity consumption?

Yes, the working voltage is 48VAC-65VAC and electricity consumption is less than 4W/square meter.

Can I adjust the opacity of smart film/glass?

Yes, we can offer dimmer switch to control it.

What is the lifespan of smart film/glass?

The lifespan is more than 10 years.

What payment terms & methods do you accept?

Generally we accept payments in US $. 50% before production, the balance before shipment.

Payments can be made using following methods:

T/T (Wire Transfer, Electronic Bank Transfer): Ideally all payments should be made by T/T. Details of the account to which payment should be made are clearly identified on our Proforma Invoices.

L/C (Letter of Credit): As a general rule we do not accept payment by Letter of Credit unless the order value is in excess of US $10,000. Of course, for countries, like Bangladesh, must use L/C to import goods, we can negotiate in details.

Western Union: For sample order or small amount order, we use Western Union.

How do I get a quote? And how long it will take?

All requests for a Quote or Price should be made directly to ourselves.

You can get a quote or price via these methods: E-mail, Phone, WhatsApp, Wechat, Skype, etc. 

If your requirements are very simple and specific, you can get a quote within minutes after we receive your inquiry, but at certain times this may take slightly longer, especially if multiple options and / or additional freight costs are requested.

Can I get a price list of your products?

Strict company policy does not permit the issue of product Price Lists other than to authorized resellers / distributors or for specific client project requirements.

If you would like to give us details of your specific requirement, we would be happy to quote you accordingly.

What means of shipment do you offer?

We offer following shipment means.

Sea shipment: To sea port.

Air shipment: To airport.

Express shipment: DHL, FedEx, UPS, etc. Door to door service.

Air freight is usually the more expensive, but speedier option (typically 3 to 7 Days). Sea freight is normally cheaper, but can take longer.

The choice really depends on any budget constraints and also how quickly you want the goods. Please Note that with larger systems (ie. where the packed height of an item exceeds 155 cm – the usual cargo height restriction for cargo on a normal passenger aircraft) air freight may not be an available option if the destination airport is not serviced by a dedicated air cargo freighter service.

What trade terms do you accept?

Our main Trade Terms are: Ex-Works, FOB, CFR, CIF, DDU.

WANT TO WORK WITH US?


CONTACT US